Privacy policy
Last updated: 27 October 2026
1. Who we are
[Legal entity name], trading as Runstrue, is the controller of the personal data described in this policy.
- Registered address: [street, postcode, city, country]
- Company number: [KRS / company registration number]
- VAT number: [NIP / VAT number]
- Contact for privacy questions: hello@runstrue.gg
We have not appointed a Data Protection Officer, as the law does not require one for our activities.
2. What data we collect
We collect only what you send us through the project form and what our analytics records when you visit the site.
| Source | Data | Required |
|---|---|---|
| Project form | Name, work email, message | Yes |
| Project form | Studio, project name, services you need | No |
| Website analytics (with your consent) | IP address, device and browser type, pages visited, referring site, time on page, cookie identifiers | No |
| Anything you write to hello@runstrue.gg | Your choice |
We do not ask for sensitive data. Please don't include it in your message.
3. Why we use it and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Reply to your request and discuss a possible project | Steps at your request before entering a contract, Art. 6(1)(b); our legitimate interest in answering business enquiries, Art. 6(1)(f) |
| Keep a record of the conversation in our CRM and follow up on it | Legitimate interest in managing business relationships, Art. 6(1)(f) |
| Measure how the site is used and which channels bring visitors | Your consent through the cookie banner, Art. 6(1)(a) |
| Meet legal and accounting duties if we start working together | Legal obligation, Art. 6(1)(c) |
We do not sell your data and do not use it for automated decisions about you.
4. Cookies and tracking
The site sets analytics cookies only after you accept them in the cookie banner. You can change your choice at any time through the Cookie settings link at the bottom of the home page.
We use HubSpot's tracking code. If you accept, it sets these cookies:
| Cookie | What it does | Lasts |
|---|---|---|
__hstc | Recognises returning visitors and counts sessions | 6 months |
hubspotutk | Links your visits to a form you later submit | 6 months |
__hssc | Counts pages viewed in one session | 30 minutes |
__hssrc | Detects a new browser session | Until you close the browser |
__hs_cookie_cat_pref | Stores your cookie choice | 6 months |
If you submit the project form after accepting cookies, HubSpot links your earlier visits on this site to your contact record.
5. Who we share it with
We share your data only with services that help us run the site and reply to you, under data processing agreements.
| Recipient | Role | Location |
|---|---|---|
| HubSpot, Inc. | CRM and website analytics | EU data centre |
| Microsoft (Microsoft 365) | Email for hello@runstrue.gg | EU and United States |
| Cloudflare, Inc. | Hosting, form processing and delivery of project enquiries by email | Global network, United States |
| Rabbit Games Ltd | Delivery partner on co-development projects | [country] |
Where data leaves the European Economic Area, the transfer relies on the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
6. How long we keep it
| Data | Kept for |
|---|---|
| Form submissions and emails that don't lead to a project | 24 months after our last contact, then deleted |
| Data tied to a signed contract | For the contract term plus the period Polish accounting and tax law requires, up to 5 years after the end of the tax year |
| Analytics cookies | As listed in section 4 |
You can ask us to delete your data earlier at any time.
7. Your rights
Write to hello@runstrue.gg to use any of these rights. We reply within one month.
- Access the data we hold about you and get a copy
- Correct data that is wrong or incomplete
- Have your data deleted
- Restrict how we use your data
- Receive your data in a portable format
- Object to processing based on our legitimate interest
- Withdraw your cookie consent at any time, without affecting processing done before
You can also complain to the Polish data protection authority: Prezes Urzędu Ochrony Danych Osobowych (PUODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl.
8. Changes and contact
We update this policy when our tools or practices change. The date at the top shows the latest version.
Questions about your data: hello@runstrue.gg.